Booking Policies

*PLEASE READ CAREFULLY*

 

Effective January 1, 2017: Individuals and groups are not allowed to rent our space to make a profit. (e.g. Charging participants or groups a fee). Individuals are not allowed to rent our space and instruct a class to an individual or group.

 

BOOKING PROCEDURE

*No one under the age of 18 is allowed to rent our rooms.

*Complete Facilities Rental Agreement form and make your payment in full.

*To finalize any booking, please contact the Member Services Director at 952-856-7720. Please make sure your requested rental time is available first.

*Reservations are made on a first-come first-served basis. 

*Reservations may be taken over the phone with the Member Service Director with a credit card payment.

*All reservations should be made at least 1 week in advance.

* Forms turned in on evenings or weekends will be processed within the next 2-3 business days. The Member Services Director will contact you to confirm your rental and collect a payment.

 

BOOKING POLICY

*No rooms will be held or booked until a payment is made in full and we have a signed rental contract.

*The rentals will be booked in the order that they are received and paid.

*You will be charged for your bookings regardless of your usage.

 

BIRTHDAY PARTY CANCELLATION POLICY

*Prior to 7 days of the party: 100% Refund

*7 days to two days of the party: 50% Refund

*Within 48 hours of the party: No Refund

*CHANGE FEE: If you decide to change the date or type of your party, there will be a $30.00 fee that you will need to pay with the Member Services Director.

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FACILITY AND POOL RENTAL CANCELLATION POLICY

*Prior to 48 hours of the rental: Full Refund

*Less than 48 hours: No Refund

*CHANGE FEE: If you decide to change the date or type of your party, there will be a $30.00 fee that you will need to pay with the Member Services Director.

 

GYM RENTAL CANCELLATION POLICY

*Prior to 7 days: Full Refund

*Less than 7 days: 50% Refund

*Within 48 hours : No Refund

*CHANGE FEE: If you decide to change the date or type of your party, there will be a $30.00 fee that you will need to pay with the Member Services Director.

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IN THE EVENT OF AN EMERGENCY, SAFARI ISLAND/RINK MANAGEMENT RESERVES THE RIGHT TO CANCEL RENTALS.RENTAL FEES WILL BE RETURNED ACCORDINGLY. SAFARI ISLAND/RINK MANAGEMENT HAS THE RIGHT TO REFUSE ANY RENTAL, ACTIVITY, SET UPS, FOOD, BEVERAGE CHOICES, ETC.

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Reminders:

*Children 6 years old and under must be supervised in the water, within close proximity at all times, by some 16+ years. This includes children wearing life jackets.

*Socks must be worn in the indoor four-level play structure.

*Candles and/or open flames of any kind are not allowed in the facility.